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Managed Services

Our dedicated, multi-disciplined team can look after every aspect of your environment and ensure things run smoothly.

We are passionate about using innovative technology and platforms to keep you up and running, and have three packages available so you can choose the level that best suits your business.


Three levels of Kiandra Managed Services



Foundation

Foundation is our entry level agreement and provides a minimum baseline for businesses to operate from. With this service we provide you with:

  • Routine IT maintenance
  • Systems monitoring
  • Backup reviews
  • Quarterly test restores
  • Support is provided on a time and materials basis, so you only pay for what you need.
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Foundation+

Foundation Plus is the next step up and is our customary managed services agreement. This service includes:

  • Everything included in Foundation, and
  • Fixed price business hours support
  • Antivirus management
  • Email management
  • Website monitoring
  • Virtual host management
  • Onsite support as required
  • Office 365 administration and support
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Fortress

Fortress is our premium service and provides a complete outsourced solution. This service includes:

  • Everything included in Foundation+, and
  • SQL maintenance
  • Network device patching
  • Security device patching
  • DR testing
  • 3rd party server application support for select applications
  • Enhanced security services
  • Vendor management
  • Advanced monitoring
  • Office 365 administration and support
  • Managed Security Services
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Learn More About our Service Offerings

Services Foundation Foundation+ Fortress
Service Level Agreement with committed response time
Account management
OS patching
Antivirus alerting
Monitoring
Backup review
Post patch checks
Antivirus management  
Antivirus support  
Quarterly test restores
Event log checks
Renewal management
Capacity checks
Email management  
SQL maintenance    
UPS management  
Network device patching * *
Security device patching * *
Level 1 & 2 desktop support  
Level 3 core services support  
Website monitoring    
Backups jobs management  
Scheduled DR testing    
Virtual host management  
3rd party server application support    
Vendor management    
Advanced monitoring    
Office 365 administration and support  
Managed Security Services    
* Only applies to major updates. Please speak to your Account Manager for more information.

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AGREEMENT ADD-ONS

Any service not included in Foundation or Foundation+ can be added for any additional fee. Please talk to a Kiandra Account Manager for further information regarding the inclusions under each service.

NO HIDDEN COSTS

At Kiandra, once you enter into a Managed Services agreement, you can clearly calculate – in advance – how much your investment in this service is going to cost you over the next 12, 24, or 36 months. Compare this to the price of ad-hoc support, which is inherently difficult to budget for and manage.

Meet the team

We’ve hand-picked the best, brightest and loveliest people from the industry. They also happen to be awesome at IT.

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Let's talk about Managed Services

Fill out the form below to organise a free consultation about your Managed Services needs.