Our dedicated, multi-disciplined team can look after every aspect of your environment and ensure things run smoothly.
We are passionate about using innovative technology and platforms to keep you up and running, and have three packages available so you can choose the level that best suits your business.
Foundation is our entry level agreement and provides a minimum baseline for businesses to operate from. With this service we provide you with:
Foundation Plus is the next step up and is our customary managed services agreement. This service includes:
Fortress is our premium service and provides a complete outsourced solution. This service includes:
|Service Level Agreement with committed response time|
|Post patch checks|
|Quarterly test restores|
|Event log checks|
|Network device patching||*||*|
|Security device patching||*||*|
|Level 1 & 2 desktop support|
|Level 3 core services support|
|Backups jobs management|
|Scheduled DR testing|
|Virtual host management|
|3rd party server application support|
|Office 365 administration and support|
|Managed Security Services|
|* Only applies to major updates. Please speak to your Account Manager for more information.|
Any service not included in Foundation or Foundation+ can be added for any additional fee. Please talk to a Kiandra Account Manager for further information regarding the inclusions under each service.
At Kiandra, once you enter into a Managed Services agreement, you can clearly calculate – in advance – how much your investment in this service is going to cost you over the next 12, 24, or 36 months. Compare this to the price of ad-hoc support, which is inherently difficult to budget for and manage.