We realised this critical project needed to be addressed with the OutSystems platform in a two-stage approach. First, to deliver a foundational mobility platform and second, to move away completely from the legacy app and deliver the remaining functionality required.

Kiandra performed a detailed user discovery and experience design in the field with the TasWater workforce. With OutSystems, we were able to showcase the solution within a few weeks and more than tripled the end-user involvement and positive feedback.
 
Kiandra Project Manager Damien Rundell explained gaining this quick feedback through the use of prototypes made it clear TasWater’s field workers needed a tailored approach to the mobile app.
 
“We noticed a lot of the workers had large hands, and parts of their fingers didn’t register with the touch screens in wet and dirty environments. Given that, we opted for big buttons, spaced apart controls and high contrast address accessibility.”
 
The focal point of the app is around work orders, so its primary features were front and centre, easily providing the ability to enter crew labour hours, task completion, meter reading and outage recording.
 
To minimise the time required performing data entry, we implemented functionality that automatically captured the individual crew members and their shift time worked, so that the crew lead could adjust any exceptions with minimal interactions when closing the work order.
 
Although we completely redesigned the user experience, to ensure there was some familiarity, we maintained the same iconography. This aided change management and training for the workforce.