Corangamite Catchment Management Authority
Infrastructure Upgrade

TS

Overview

  • Industry
    Government
  • Platform
    Infrastructure
Corangamite Catchment Management Authority and Kiandra worked together on a full-scale upgrade and delivered a modern, robust, simplified ICT infrastructure with reduced ongoing cost, giving staff the ICT tools they want.

Challenge

The Authority was established to ensure the protection and sustainable development of land, vegetation and water resources within a boundary stretching from Geelong to Ballarat and along the coast to Peterborough. About 380,000 people live in the catchment’s 13,340 square kilometres of south-western Victoria and 175 kilometres of coastal fringe. The Authority’s Citrix based ICT infrastructure was not meeting the needs of staff, difficult to add capability to and was complex to manage. The system had become antiquated and was in need of a modern upgrade and to support remote work and other online services.
 
The high-level requirements for the upgrade were:
 
  • a simplified and less complex ICT environment
  • increased staff productivity by providing the software tools the staff need
  • enable the Authority to more easily and effectively collaborate with external partners
  • provide a flexible environment which allows the addition of new capabilities without complex changes
  • reduced ongoing support cost
  • improved disaster recovery capability to enable the Authority to activate its business continuity plans if the need arises.

The Authority engaged Kiandra to provide a solution to address existing challenges and optimise the ICT infrastructure.
Project
Budget
Project
Urgency
6
months
Project
Timeframe

Solution

To meet the high-level requirements and completely modernise the Authority’s ICT infrastructure Kiandra proposed the following changes to the environment:
 
  • Replace workstations with new hardware and Windows 10 OS
  • Setup workstation as hot desks, so users can work from anywhere inside and outside the office
  • Remove existing Citrix environment and replace with Fat client – a networked setup where the server is not dependent upon the computer's applications or programs
  • Implement Direct Access and Remote Desktop Service for mobile users
  • Migrate email services to Office 365 Exchange Online
  • Provision SharePoint Online to initiate migration project
  • Upgrade current WAN and Internet Services to higher speeds and a more reliable service to compliment the migration to cloud services
  • Replace and reuse current server, storage, backup and power infrastructure to have a reliable in house infrastructure to run critical core services like Domain, Office 365 Single-Sign-On, File services and Disaster recovery.

The proposal of work aimed to bring the Authority’s systems up to date and beyond, making the ICT process more simplified for staff.

Team

Desktop Engineer
Infrastructure Engineer
Network Engineer
Project Engineer
Project Manager
Security Expert
Systems Engineer

Methodology

Waterfall
The ICT infrastructure design went through a number of iterations as Kiandra listened and adjusted the design based on feedback from the Authority. The upfront work done with the design meant the implementation went very smoothly and without issue.
Kiandra were flexible with the rollout schedule to synchronise with a WAN upgrade. The upgrade involved the complete replacement of the existing servers and clients which was achieved with minimal disruption to staff.

Outcome

All the high-level requirements for the project were met within the project timeframe. The Authority now has modern, robust, simplified ICT infrastructure with reduced ongoing cost.
However, the main benefit has been a significant improvement in capability giving staff the ICT tools they want. This included new workstations – all of which were deployed with a hot desk setup and users are able to login to any of the workstations and have the user state maintained.

All new workstations have Skype for Business installed, so users can collaborate internally and externally. There are also two methods of remote access available for users working remotely - Direct Access and Remote Desktop Services. The feedback from staff has been super positive.