ATC Insurance Digital
Strategy & Transformation Workshop

TS

Overview

  • Industry
    Insurance
  • Platform
    Digital Strategy & Transformation
ATC Insurance Solutions is an independently-owned Australian company with a fast growing product range and a strong reputation for superior service to the broking community. ATC offers specialist insurance programs designed to meet diverse needs across the nation.

Challenge

ATC Insurance Solutions is an independently-owned Australian company with a fast growing product range and a strong reputation for superior service to the broking community. ATC offers specialist insurance programs designed to meet diverse needs across the nation. ATC has been a Lloyd’s of London cover holder since 2008 and therefore offers the security, flexibility and experience of the world’s specialist insurance and reinsurance market.

ATC has been operating in Melbourne since 2006 and recently opened offices in Sydney and Brisbane to better serve interstate clients.
 
As the company has grown over the past decade, ATC determined it was time to re-assess their digital landscape and business processes to determine where improvements in efficiency and efficacy could be achieved.  Through this process, ATC looked to enhance how it offered innovative, tailored and competitive insurance products by continuously evaluating and improving how they operate their business, align their technological capabilities with their strategic goals and leverage the value of technology.

Project
Budget
Project
Urgency
1
months
Project
Timeframe

Solution

Kiandra has been providing IT Project Delivery and Managed Services to ATC Insurance for over 11 years including a combination of custom software, IT infrastructure, and managed support services. To better serve ATC, Kiandra ran a Digital Strategy & Transformation Workshop to analyse current business processes and systems.  

The half-day workshop consisted of two phases. First, was an overall look at core business processes, and a deep-dive into the Claims area to determine a “future-state” that takes advantage of new technologies while minimising administration and re-work. This would enable ATC to spend more of their valuable time servicing their clients.
 
The second phase mapped the “Current State” for the Claims teams and how this related to their existing software and hardware environments. This allowed the highlighting of areas which could benefit from process improvement, while reviewing how technology could align with operational objectives and enhanced process efficiency.

This initial assessment identified a number of opportunities to review current work processes, with initial focus on the Claims area.

Team

Product Manager

Methodology

Design Thinking
The workshop really brought things forward that you miss day to day. It showed me what needed attention and also how to address these areas. It was valuable having a third party sit opposite you and take you through what needed to be improved or updated and how it fits in the bigger picture.
Denis was very personable, approachable and an excellent listener. He was able to summarise our pain points, provide an evaluation, which was true and correct in regards to our business. Having that down on paper was quite valuable.

Outcome

As well as providing summaries of ATCs core business practices, four initiatives were recommended to kick-start ATCs Digital Transformation. These ranged from simple online tools to infrastructure upgrades and CRM-software analyses.
The benefits to ATC included:
  • Process efficiency with less time being spent on administrative tasks
  • Automation, consistency and scalability
  • Integration between systems
  • Faster response-times to clients
  • Establishing an IT Strategy and roadmap for the future
 
ATC have a clear understanding of what processes are fundamental to the delivery of their core business, how to prioritise and future-proof for further growth, and drive better client service outcomes.