Six Advantages of Outsourcing your IT Services

Outsourcing IT doesn't only provide cost savings. It can also help you access valuable expertise. Kiandra lists the advantages of outsourcing your IT services.

Why should I outsource IT?

Outsourcing IT is often seen as a way to cut costs. But outsourcing your IT can also mean better outcomes for your organisation. Given the way technology is driving business decisions, internal IT departments have been taking on an increasingly broad scope of responsibilities. This could be stretching resources and leading to worse outcomes for businesses.

Outsourcing offers a number of advantages. It allows organisations to tap into the expertise of experienced IT consultants without committing to a full-time team. In addition to accessing the latest skill sets to fill internal gaps, businesses can direct their in-house teams to areas that add the most value. Research shows outsourcing can enhance innovation, value, and the speed of change. 
 
Outsourcing could ensure your network, users, services, and devices are well maintained and the technology is seamless across all areas of your business. It could mean effective disaster management and recovery, better compliance, and improved security. It can free up your internal resources for core business activities.

What is managed services and how does it work?

Managed services refers to IT support plans for businesses. You pay the IT provider a monthly fee in exchange for ongoing support, maintenance, and monitoring. Depending on the plan, the IT provider might monitor your workstations and infrastructure, conduct maintenance, assist with backup reviews and carry out test restores.

Plans can come with different levels of service. Your managed IT service could include additional features like antivirus management, email management, website monitoring, virtual host management, and onsite support. If you have additional needs, your plan can come with things like SQL maintenance, network device patching, and security device patching. A premium level of service might include all of the above plus items like third-party server application support for select applications, enhanced security services, vendor management and advanced monitoring.

In the past, outsourced services might have been based on hourly rates. But with managed services, the IT firm has an interest in taking proactive and preventative measures. Managed services aligns with the interests of the organisation as the IT outsource provider (no longer paid by hours) is incentivised to minimise problems. Managed services is a form of proactive support that can be aligned with your strategic planning goals for IT, and it gives you access to a full IT department.

Six advantages of outsourcing IT services

So what are the advantages you could realise by outsourcing your IT services?

1. Core business activities

As your business grows, you can become sidetracked with non-core functions like IT. Instead, you need to be focused on the activities that boost customer satisfaction and competitiveness. Outsourcing non-core functions like IT takes training and managing your IT department out of your hands. 

2. Cost savings

Outsourcing your IT services can lead to significant savings, including labour costs, hardware costs, software licenses, cloud service subscriptions and maintenance costs. With a managed IT service provider, you can choose a plan that suits your needs and pay for only what you need. 

3. Efficiency gains

Since you're now accessing IT expertise you might not otherwise be able to afford (if they were full-time employees), your business is likely to enjoy efficiency gains. IT qualifications can be highly specialised and technical. A managed service allows you to acquire these skills right away, without a lengthy recruitment process. 

4. Staffing flexibility

Outsourcing is a great way to scale your IT requirements up and down according to seasonal or cyclical requirements. During busier times, you could opt for a premium plan with a full range of managed services. When things are quieter, you can switch to a base plan that covers the essentials.

5. Develop internal staff

Outsourcing your IT services can facilitate the training of internal staff. For example, your current team might lack the necessary skills for a longer term project. You can opt for a comprehensive managed-services plan while you give your staff the time to obtain the skills necessary before winding down the plan to a basic one.

6. Security and compliance

With managed services, you can be more confident that your IT system is secure and you're fully compliant with regulations. This could lower the risks and costs associated with data breaches and compromised digital assets for your organisation.

A better choice

Outsourcing to a managed services provider could allow your business to manage its resources more effectively and focus on core business activities. Along with cost savings, you can access more relevant expertise when you need it, and you could end up with better security, compliance, and risk outcomes.

Kiandra IT is a leader in business-critical software, technology, and security solutions for organisations across 40 industries. With 23 years in the industry and hundreds of happy clients, our on-the-ground team of experts are committed to provide you with an amazing client experience every time. Contact us today for a discussion about your managed services needs.