An IT team without a vCIO is a HUGE mistake

I recently attended a webinar hosted by ITGlue, where they put it succinctly: Too many MSPs and IT Managers are vCOs, rather than vCIOs.

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I’ve summarised the content below:

Now if you’re in IT, I implore you to tell me that it isn’t so; that the industry isn’t flooded with vCOs. We know it’s true because historically it’s been our bread and butter. But it shouldn’t be! How much better would it be if we could work with the coolest new tech and really improve how our businesses operate?

If you’re NOT in IT, how many conversations have you had with your IT team that revolved around the vCO points listed above? Far too many, I imagine.

I promise, it doesn’t have to be this way…

A client approached us recently with a simple problem: the business as a whole wasn’t particularly impressed with the IT team. From the technology team's perspective they’d done wonders:
  • They’d built a new application
  • They’d consolidated their servers
  • They’d rectified cyber security vulnerabilities (following a breach)
And yet business satisfaction was low. The key problem was that they weren’t engaging the business in these initiatives (an issue I explore further in my previous blog).

Now more than ever before, it’s critical IT teams possess data analysis skills, business acumen and more broadly speaking, the soft skills that will ensure a cohesive, collaborative environment across an organisation. Without this, the team is destined to struggle innovating and elevating your business to new heights.

It’s not uncommon for companies to say they’ve “outgrown” their IT team or MSP. Most of the time it’s because they’ve been leaning toward the vCO side of the table. If you think this may be the case for you, if the Captain Obvious quotes above sound all too familiar, perhaps it’s time you looked in to hiring a vCIO.

In Part 3, I’ll elaborate on the benefits that can be realised when you integrate technology and business strategies.