When Custom Software Is an Advantage

Matthew Dunn - 18/05/2017

We’ve already covered ten reasons why custom-built software is best for your business, but where are the areas that custom software development can make the most impact in your business?

In the following post, we share the most common solution areas clients require expert help with, as well as the ROI you can expect to receive as a result of investing in these platforms.

Enterprise Resource Planning (ERP)

Enterprise resource planning (ERP) is business process management software that allows an organisation to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

For such a business critical piece, you would be well advised to ensure that you have in-depth knowledge of how the system works and how it interacts with key areas of your business. At this level, the amount of customisation of “off-the-shelf” products can be daunting and cumbersome. If you are looking at your ERP becoming a competitive advantage, then building it to your exact requirements is going to streamline processes, work to your methods (no retraining or change management needed here!) and ensure that you are keeping your competitive edge

We recently delivered an ERP system for a large, national construction firm. ROI was realised shortly after rollout, with the new system providing fundamental improvements to the visibility of business critical information—informing better decisions with analytics. It also transformed the way the organisation engages with its customers and manages projects internally.

Automation of manual processes

As demand increases for businesses to perform complex, labour-intensive tasks, the goal is to automate as many manual processes as possible. A business may have multiple participant touch points, each with their own approach as well as variations of activity flows. If you’re paper heavy, working in Excel, or across multiple platforms it can be extremely time consuming, operationally risky and unsustainable. Welcome software development! With a custom developed solution, you end up with a product that is tailored to your specific business processes—saving you time and providing greater accuracy.

We are particularly proud of a solution we developed for a well-known health insurance provider which has transformed internal processes for the company and put in place a powerful business system that has addressed key capability gaps.

The implementation of the solution delivered ROI within two months of its launch and has empowered the business by providing it with the information needed, in a user friendly, centralised and workflow enabled system.

Web portals

Web portals are vast and varied but ultimately they allow large amounts of information to be brought together from diverse sources and presented in a uniform way—think Google. How can this be of use to your business? Some examples we’ve worked on include; intranets, self-service forms, supplier search, research and analysis portals, member portals, client sites to show registered users information, balances, buy prices—the list goes on.

In order to do this effectively, savvy businesses are opting for portals built to their exact requirements to ensure they are the disruptor in the industry and not the disrupted. We developed a solution for one of the country’s largest law enforcement agencies that resulted in a huge improvement to operations throughout the state, enabling over 4000 additional days of experienced resource deployment for specific evidence-based targeted operations, over a 12-month period.

Custom-built portals are yet another area where you can gain an advantage over your competitors, as well as delight your customers, stakeholders and/or internal staff.


We all need, and like, to get paid. Making sure that you efficiently and systematically invoice is the lifeblood of any organisation. It’s no good if you can sell, if you can’t charge clients and then reconcile your books.

If you have a distributed workforce, or have a large number of different suppliers and lines of business, then having an invoicing system developed that fits you perfectly is a must. It can also be designed to accommodate further growth and diversification. Every business needs to pivot and change to survive, so why don’t your systems do the same?

We are major nerds when it comes to software development, and never get sick of sharing our experiences in this space. We also love workshopping how technology can be applied to help all sorts of industries and businesses so if you have a problem, get in touch on 03 9691 0500 or software@kiandra.com.au, we’d love to help you!

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