TasWater is Tasmania's water and sewage utility. It is responsible for providing drinking water across the state as well as collecting and treating sewage owned by Tasmania's 29 Local Governments. It manages over 200,000 water connections and over 180,000 sewerage connections, across 6,385 kilometres of water mains.
All this critical infrastructure was being held up by a legacy app meant to help manage work in the field, data and work order status. Unfortunately, it was performing subpar and in dire need of a modern transformation to not only resolve multiple issues but to better its functionality.
The core issues with the app, impacting their entire field workforce, were mainly around data unreliability, low connectivity and inconsistency with work order status, as well as:
- poor online/offline data handling in an environment where mobile reception was unreliable
- no clear understanding of what was going on in the field at any point
- data upload issues
- poor user experience not optimised for its workers, and dirty operational environments
- data entry screens were difficult to find, navigate, and interact with.
As the app was a data entry gateway to TasWater’s Enterprise Asset Management System (EAMS), the data integrity of their EAMS was becoming more and more compromised.
It was clearly time to modernise the app to enable the TasWater workforce to be more efficient, fast.