MOIRA now enjoys a powerful business system that has addressed key capability gaps in the following areas:
- Improved the efficiency of handling client documents and communications
- Greatly improved the visibility of where any item is in the processing cycle, reducing the amount of manual checking required
- Improved delivery of services to clients, specifically in speed of resolving enquiries, and in reducing human processing touchpoints.
The new solution is dynamic and scalable, providing MOIRA with a robust product that will grow and adapt with their business and systems.
Since this development, Kiandra and MOIRA have continued its working relationship to span over several years. Most recently Kiandra built its Financial Plan Management (FPM) Portal – a web application used by both internal and external users.
Each external user type will have a dashboard and actions that are relevant to them. This encompasses an easy to use dashboard capability where users can see at a glance invoices claimed and their status.
We are currently working on phase two of the FPM project, with another project in flight.