Victoria is unique in Australia and rare in the world in having a single, centralised authority responsible for police, fire, ambulance and State Emergency Service call-taking and dispatch.
ESTA provides the critical link between the Victorian community and the state’s emergency services agencies. It also manages the provision of advanced, operational communications for Victoria’s emergency services.
One of ESTA’s critical services is managing all the automatic fire alarms in Victoria – over 12,000 alarms. However, there wasn’t a single repository for the fire alarm data, it was based on a spreadsheet system, and there wasn’t even a single spreadsheet.
Three main alarm monitoring companies would send a list of their current alarms to ESTA’s Fire Alarm Services Manager, who would run filters on the spreadsheets to keep track of, and invoice activity.
Over the years, this became a very cumbersome approach with no real way to interrogate the data leading to governance, audit and monthly balance issues.
ESTA needed to refine the system and make the data more accessible, readable and reliable.