Imagine knowing what your IT costs were going to be for the coming financial year, a full six months before the year even starts? And, imagine your IT assets performing at their best - being managed by a professional team of technical experts who would ensure high availability, reliability and security. With Kiandra’s Managed Services this is what you get.
Kiandra’s Managed Services are fixed-fee, customised technology solutions packages designed to keep your environment running the way you need it.
Like a car, technology infrastructure such as servers, networks and PCs need regular maintenance and tuning to keep them running well. Software updates, capacity planning and performance and event log monitoring help you get the most from your IT infrastructure. Responsive technical support services mean you get support when you need it - for a fixed monthly fee, with no hidden surprises.
How Kiandra delivers
Our Managed Services are delivered though a leading edge, enterprise level remote support, monitoring and management platform and are coupled with the skills and professionalism of our technical team. Our Managed Services provide a consistent and hassle-free approach to IT service delivery, improving availability, performance and visibility of your systems, reducing the cost and consumption of IT.
Our Managed Services customers report between 24% - 44% cost savings on their annual support and maintenance costs after switching to a Kiandra Managed Services agreement.
Our proactive and comprehensive Managed Services model is designed to unite your requirements with industry best practice, reduce downtime and improve performance and security to provide you with a competitive edge.
It enables your internal IT resources to focus on ensuring that IT is aligned with the business and other specialist projects, rather than being burdened with ongoing maintenance and operational support.
Kiandra offers the choice of three Managed Services packages to allow you to select the level of support that best suits your business. This also provides the flexibility of scaling up as your business needs grow. The packages include:
Foundation: under this agreement, Kiandra remotely maintains and monitors your IT network and system from our Melbourne office for a fixed monthly fee.
Foundation+: the most popular service we provide. Under this agreement, you receive fixed price maintenance, monitoring and support services.
Fortress: our premium service. Fortress includes enhanced fixed price maintenance, monitoring and support, with added security services.
Kiandra also offers a range of agreement add-on’s to provide a tailored solutions in key areas where you need it most.
Scorpion Security Add-On: this provides you with enhanced security services, monitoring and penetration testing. Perfect for companies that store sensitive data or client information.
Database Management Add-On: this provides enhanced management for those companies with larger database requirements.
Extended Hours and 24x7 Support Add-On: this means we will always be able to meet your support needs no matter what hours you operate.
Antivirus and Mobile Device Management: add this to any agreement to ensure you’re always protecting you devices and corporate data.
Experience and certifications
Kiandra have been providing Managed Services for over 17 years.
Our expert engineers hold tertiary certificates, diplomas, degrees and masters degrees, certifications in Prince2,PMBOK, ITIL as well as Microsoft MCP and MCSE, Cisco CCNA, Symantec STS, VMware VCP, Citrix CCEA and CCA certifications proving they have the expert skills and knowledge to work with the solutions we deliver.
Kiandra can supplement and assist your existing IT staff or provide a fully outsourced support service agreement with quick response times, a friendly, knowledgeable and accessible service desk, proactive monitoring and alerts and scheduled maintenance to keep things running smoothly if you don’t have your own IT staff. We can provide a fixed number of support hours or you can just call us when you need us.