IT outsourcing is the transfer of the responsibility for managing part or all of an organisations IT requirements to an external service provider. The service provider in turn provides these IT services, typically against an SLA (service level agreement) which will incorporate fixed or managed monthly expenditure.
IT outsourcing provides significant business benefits, by reducing IT costs through efficiencies and economies of scale on the part of the service provider.
Chris Munro, Director - Technology Infrastructure
It provides access to world-class IT skills, experience and resources, enabling the client to focus on core business activities, minimising a potentially sizeable capital expenditure on IT resource infrastructure and providing a greater certainty of IT spend.
How Kiandra delivers
Today's business must keep abreast of new technologies and tools to remain competitive, however the resources required to maintain a dedicated IT department often make this impossible.
Kiandra can facilitate day-to-day system administration as a dedicated IT department or integrate with existing IT staff to provide expert counsel and support.
From a professional on the phone, to an engineer on site, we can adapt our service offering to fit with your requirements. Kiandra provides the complete solution for organisations wishing to outsource some or all of their IT management and support needs.
Experience and certifications
IT outsourcing has been a core service offering to Kiandra's clients since 1995. Our team, our methods and systems provide multiple management, support, maintenance and implementation services to our clients, which work together in a cohesive manner to provide whatever level of outsourcing they require - from a simple helpdesk through to a semi-autonomous external department which reports directly to the board.
Our engineers have certifications such as Microsoft MCSE and MCP, Cisco CCNA, Citrix CCEA and CCA, Symantec STS, VMware VCP, proving they know how to work with the solutions we deliver.
All of our engineers are professional, passionate and friendly and work under strict ethical and reporting requirements. All have had satisfactory state and federal police checks - National Names Check and/or Police and Fingerprint Search (Australian).