Service agreements
Like a car, technology infrastructure such as servers, networks
and PCs need regular maintenance and tuning to keep it running
well. Software updates, capacity planning and performance and event
log monitoring help you get the most from your IT infrastructure.
Responsive technical support services mean you get support when you
need it.
How Kiandra delivers
A Service Agreement with Kiandra is a customised technology
solutions package designed to keep your environment running the way
you need it. Service agreements can provide a mechanism for
responsive technical support services, proactive monitoring of
critical infrastructure, the daily review of core health metrics,
scheduled server and workstation maintenance and discounted support
and implementation services.
We work with you to determine what's important to you and how
you would like it to work.
- Technical support services using a well equipped, single point
of contact IT service desk, offered on a time-and-materials basis
to provide an efficient support mechanism
- Scheduled maintenance services to keep the infrastructure
running smoothly and securely
- Monthly conference calls to ensure operational objectives are
being met.
- Service Level Agreement targets which outline the timeframe in
which in we deliver our support services
- Infrastructure monitoring and daily vital statistics review to
provide proactive monitoring of key infrastructure
Experience and certifications
All of our engineers working on your infrastructure are
certified.
If you don't have any internal IT resources within your
business, we can provide a fully outsourced support service
agreement with quick response times, a friendly, knowledgeable and
accessibly service desk, proactive monitoring and alerts and
scheduled maintenance to keep things running smoothly. We can
provide a fixed number of support hours or you can just call us
when you need us.
If you do have internal resources then we can work with them; we
can provide backup support for them under a service agreement or
perform specific functions or look after specific technologies and
solutions. For instance, we can perform all the out-of-hours
maintenance services allowing your team to focus on providing
support services.
Alternatively we can provide escalated, high-level support for
your team if they do not have the skills or experience to resolve
particular problems. We can provide overflow services when your
team is unusually busy. Or we can simply provide monitoring and
alert services to assist your team when things go wrong.