IT outsourcing is the transfer of the responsibility for managing part
or all of an organisations IT requirements to an external service
provider.
The service provider in turn provides these IT services, typically
against an SLA (service level agreement) which will incorporate fixed
or managed monthly expenditure.
Business benefits of outsourcing your IT
IT
outsourcing provides significant business benefits, by reducing IT
costs through efficiencies and economies of scale on the part of the
service provider, providing access to world-class IT skills,
experience and resources, enabling the client to focus on core business
activitie, minimising a potentially sizeable capital expenditure on IT
resource infrastructure and providing a greater certainty of IT spend.
How Kiandra delivers outsourced IT services
Today’s business must keep abreast of new technologies and tools to
remain competitive, however the resources required to maintain a
dedicated IT department often make this impossible. Kiandra can
facilitate day-to-day system administration as a dedicated IT
department or integrate with existing IT staff to provide expert
counsel and support. From a professional on the phone, to an engineer
on site, we can adapt our service offering to fit with your
requirements. Kiandra provides the complete solution for organisations
wishing to outsource some or all of their IT management and support
needs.
Outsourced IT experience and certifications
IT outsourcing has been a core service offering to Kiandra’s clients
since 1995. Our team, our methods and systems provide multiple
management, support, maintenance and implementation services to our
clients, which work together in a cohesive manner to provide whatever
level of outsourcing they require – from a simple helpdesk through to a
semi-autonomous external department which reports directly to the board.
Our engineers have certifications such as Microsoft MCSE and MCP,
Cisco CCNA, Citrix CCEA and CCA, Symantec STS, VMware VCP, proving they
know how to work with the solutions we deliver. All of our engineers
are professional, passionate and friendly and work under strict ethical
and reporting requirements. All have had satisfactory state and federal
police checks – National Names Check and/or Police and Fingerprint
Search (Australian).