Outsourced IT
IT outsourcing is the transfer of the responsibility for
managing part or all of an organisations IT requirements to an
external service provider. The service provider in turn provides
these IT services, typically against an SLA (service level
agreement) which will incorporate fixed or managed monthly
expenditure.
Business benefits
IT outsourcing provides significant business benefits, by
reducing IT costs through efficiencies and economies of scale on
the part of the service provider, providing access to world-class
IT skills, experience and resources, enabling the client to focus
on core business activitie, minimising a potentially sizeable
capital expenditure on IT resource infrastructure and providing a
greater certainty of IT spend.
How Kiandra delivers
Today's business must keep abreast of new technologies and tools
to remain competitive, however the resources required to maintain a
dedicated IT department often make this impossible. Kiandra can
facilitate day-to-day system administration as a dedicated IT
department or integrate with existing IT staff to provide expert
counsel and support. From a professional on the phone, to an
engineer on site, we can adapt our service offering to fit with
your requirements. Kiandra provides the complete solution for
organisations wishing to outsource some or all of their IT
management and support needs.
Experience and certifications
IT outsourcing has been a core service offering to Kiandra's
clients since 1995. Our team, our methods and systems provide
multiple management, support, maintenance and implementation
services to our clients, which work together in a cohesive manner
to provide whatever level of outsourcing they require - from a
simple helpdesk through to a semi-autonomous external department
which reports directly to the board.
Our engineers have certifications such as Microsoft MCSE and
MCP, Cisco CCNA, Citrix CCEA and CCA, Symantec STS, VMware VCP,
proving they know how to work with the solutions we deliver. All of
our engineers are professional, passionate and friendly and work
under strict ethical and reporting requirements. All have had
satisfactory state and federal police checks - National Names Check
and/or Police and Fingerprint Search (Australian).